SAI Insurance solution helps Carriers build closer relationship with Agents and Brokers providing real time collaboration, for better service of distribution channel. Agents, Adjustor and Executive will have a consolidated client details presented in business process to target customers with appropriate product.
Manage data and process with improved business intelligence for gains in service and sales productivity
SAI solution for Insurance industry provides the following functionalities
Effective Distribution Channel
Tight integration between Carriers and Agents, helping Customers with positive experience
Carriers
- Integrate with Broker office offering automatic product update and real time quotation
- Business intelligence based on sales information can be used to develop products with market potential and reduced risk
Agents
Obtain information about client, claims, product, and policy in one consolidated view Identify opportunities for cross-sell and up-sell of other financial products
Customers
Consistent information from Call center, Portal and Agents increases confidence and satisfaction
Effective Client Interaction
- Business intelligence for product-risk decision during sales process
- Implement and track business process for repeatable process increasing client trust
- Workflow for customer interaction with validation at each touch point
Campaign Management
Identify policies up for renewal and creating cross-sell and up-sell opportunities
Run multi-touch marketing campaigns or ad hoc campaigns based on simple to grow book of business.
Manage Agents
Identify training needs for Agents based on performance
Provide touch points and assistance when KPI is not achieved
Commission Tracking
Balance incoming carrier commissions, outgoing producer commissions and splits.
Policy Management
Life and Non-life policy (Auto, Home owners, Property, Casualty, Health, Employee Benefits) tracking and sales
Exclusion details for the policy
Deductions, premiums and coverage details on policy
Renewals triggering campaign management
Review Active and Expired Policies for a customer with deductibles, premiums and expiration / renewal dates.
Claims Management
Centralized claims information
Track first notice of loss
Claim assignment to adjustor
View claims by contact and claim history
Business Intelligence and Executive Dashboard
Develop right products to market
Identify performing products and potential for growth
Track agent performance