Performance issues, Reports creation, CRM outages with Root Cause Analysis & Corrective Action Plan, Server maintenance, and Data recovery

SAI > Dynamics CRM > Dynamics CRM Support and Training

Support centers and Enterprise help desk for increased first-call resolution.

SAI CRM Support Offering

Access CRM Platform and Solutions expertise when you need them.

Enterprise CRM Support Services

Manage and maintain Microsoft Dynamics CRM infrastructure, with users spread across multiple locations

Small Business CRM Support Services

Outsource Dynamics CRM solution infrastructure and solutions

Ad-Hoc CRM Support Services

Virtual teams as and when needed to support Dynamics CRM

Features

Enterprise CRM Support

Small Business CRM Support

Ad-Hoc CRM Support

CRM Routine Support

Trouble Tickets

$

Day to Day CRM Support

$

Escalation to local IT support

$

On-Demand Solution Expertise

$
CRM Core Platform Support

CRM Installation & Configuration

$
$

Monitoring and Management

$
$

Solution management of new functionality

$
$

Online Security and Service Continuity

X
CRM Configuration and Administration

Perform CRM configuration to support business initiatives

X

Security configuration - Users, Roles and Sales team

$

Configure Workflow

$

Implement best practices for common tasks

$

Routine clean up

X

CRM system usage reports

X

Establish end user support as required for business initiatives

X

Manage Third party applications

$
X

Monitor regulatory compliance requirements

$
$
Dynamics CRM Training

Power user training

$

End user training

$

Administrator training

$
$
CRM Development Support

Design and Development of CRM business solutions

$
$

Custom Workflow and Plugin

$
$

Custom entities

$
$

CRM reports, SSRS reports and Dashboard development

$
$

Ad-hoc support for solutions

$
$
CRM Professional Services

CRM Strategic consulting

$
$
$

CRM Road map

$
$
$

Recommendations on best practices

$
$
$

CRM Architecture review

$
$
$
Communication Channel

24/5 Support

Customer Portal

$

Training and Best Practices Portal

$

Email support

$

Dedicated Phone Number

$

Contact Us

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CRM Services

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Dynamics CRM Support and Training