Features
Professional SharePoint Support Package
Small Business SharePoint Support Package
Ad-hoc Support Package
SharePoint End User Support
Day to Day SharePoint Support
Y
Y
$
Creation and maintenance of sites based on available templates
Y
Y
$
End user support for usage of existing SharePoint functionality
Y
Y
$
End user support for usage of SharePoint features for new business needs
Y
Y
$
Trouble tickets and Quick Resolution
Y
Y
$
Handling requests for user management and access requests
Y
Y
$
Escalation to local IT support
Y
Y
Y
SharePoint Ongoing Core Platform Support
Regular backups of sites to entire farm
Y
Y
$
Integrated Monitoring and Management
Y
Y
$
Manage SharePoint farm usage reporting
Y
Y
$
Optimize Search configuration based on usage pattern
Y
$
$
SharePoint Database maintenance and Content Database optimization
Y
Y
$
Weekly Health monitoring to identify potential issues
Y
Y
X
Technical and Services Pack Updates on availability
Y
Y
$
Disaster Recovery and Ensure Business Service Continuity
Y
$
X
SharePoint Administration and Configuration
Advice on Security model for SharePoint applications
Y
Y
$
Release management and deployment for new solutions
Y
$
$
Recommendation on SharePoint Logical and Physical architecture
Y
$
$
Reporting of Site usage and routine clean up
Y
Y
$
Configuration management of SharePoint farm
Y
Y
$
Planned installations of Services Packs
Y
Y
$
Manage Third party applications and updates
Y
$
$
SharePoint Training
SharePoint Power User Training
Y
Y
$
SharePoint Business User Training
Y
Y
$
SharePoint Administrator Best Practices Training
Y
$
$
SharePoint Business Consulting
SharePoint Solution offerings recommendation
Y
$
$
SharePoint Architectural review
Y
$
$
Support Channels
Dedicated Phone Number
Y
$
X