Features

Professional SharePoint Support Package

Small Business SharePoint Support Package

Ad-hoc Support Package

Day to Day SharePoint Support

Y

Y

$

Creation and maintenance of sites based on available templates

Y

Y

$

End user support for usage of existing SharePoint functionality

Y

Y

$

End user support for usage of SharePoint features for new business needs

Y

Y

$

Trouble tickets and Quick Resolution

Y

Y

$

Handling requests for user management and access requests

Y

Y

$

Escalation to local IT support

Y

Y

Y

Regular backups of sites to entire farm

Y

Y

$

Integrated Monitoring and Management

Y

Y

$

Manage SharePoint farm usage reporting

Y

Y

$

Optimize Search configuration based on usage pattern

Y

$

$

SharePoint Database maintenance and Content Database optimization

Y

Y

$

Weekly Health monitoring to identify potential issues

Y

Y

X

Technical and Services Pack Updates on availability

Y

Y

$

Disaster Recovery and Ensure Business Service Continuity

Y

$

X

Advice on Security model for SharePoint applications

Y

Y

$

Release management and deployment for new solutions

Y

$

$

Recommendation on SharePoint Logical and Physical architecture

Y

$

$

Reporting of Site usage and routine clean up

Y

Y

$

Configuration management of SharePoint farm

Y

Y

$

Planned installations of Services Packs

Y

Y

$

Manage Third party applications and updates

Y

$

$

SharePoint Power User Training

Y

Y

$

SharePoint Business User Training

Y

Y

$

SharePoint Administrator Best Practices Training

Y

$

$

SharePoint Roadmap

Y

$

$

SharePoint Solution offerings recommendation

Y

$

$

SharePoint Architectural review

Y

$

$

24/5 Support

Y

Y

Y

Support Portal

Y

Y

$

Email Support

Y

Y

$

Dedicated Phone Number

Y

$

X