SharePoint maintenance,SharePoint on call services, SharePoint Help, Remote technical support, and SharePoint application troubleshooting

SAI > SharePoint > SharePoint Support Services

SharePoint support offerings to suit the support requirements of small, mid-size and large enterprises and any industry verticals

Ad-hoc support

On demand SharePoint support services

Small Business SharePoint support

Effective management of SharePoint infrastructure tailored for small business

Professional SharePoint Support

Designed for medium to enterprises with large SharePoint farms across multiple geographic locations

Features
Professional SharePoint Support Package
Small Business SharePoint Support Package
Ad-hoc Support Package
SharePoint End User Support

Day to Day SharePoint Support

Y
Y
$

Creation and maintenance of sites based on available templates

Y
Y
$

End user support for usage of existing SharePoint functionality

Y
Y
$

End user support for usage of SharePoint features for new business needs

Y
Y
$

Trouble tickets and Quick Resolution

Y
Y
$

Handling requests for user management and access requests

Y
Y
$

Escalation to local IT support

Y
Y
Y
SharePoint Ongoing Core Platform Support

Regular backups of sites to entire farm

Y
Y
$

Integrated Monitoring and Management

Y
Y
$

Manage SharePoint farm usage reporting

Y
Y
$

Optimize Search configuration based on usage pattern

Y
$
$

SharePoint Database maintenance and Content Database optimization

Y
Y
$

Weekly Health monitoring to identify potential issues

Y
Y
X

Technical and Services Pack Updates on availability

Y
Y
$

Disaster Recovery and Ensure Business Service Continuity

Y
$
X
SharePoint Administration and Configuration

Advice on Security model for SharePoint applications

Y
Y
$

Release management and deployment for new solutions

Y
$
$

Recommendation on SharePoint Logical and Physical architecture

Y
$
$

Reporting of Site usage and routine clean up

Y
Y
$

Configuration management of SharePoint farm

Y
Y
$

Planned installations of Services Packs

Y
Y
$

Manage Third party applications and updates

Y
$
$
SharePoint Training

SharePoint Power User Training

Y
Y
$

SharePoint Business User Training

Y
Y
$

SharePoint Administrator Best Practices Training

Y
$
$
SharePoint Business Consulting

SharePoint Roadmap

Y
$
$

SharePoint Solution offerings recommendation

Y
$
$

SharePoint Architectural review

Y
$
$
Support Channels

24/5 Support

Y
Y
Y

Support Portal

Y
Y
$

Email Support

Y
Y
$

Dedicated Phone Number

Y
$
X

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